Terms And Conditions

Welcome to Genuine Quality Store. By accessing or using our website, you agree to the following Terms & Conditions. Please read them carefully before making any purchase.

1. General Information

Genuine Quality Store offers premium home décor products including tables, fountains, décor accessories, and other related items.

2. Product Information

• We make every effort to display product images, colors, and details accurately.
• Minor color and texture variations may occur due to lighting or screen differences.
• All product dimensions mentioned are approximate and may vary slightly.

3. Pricing & Payments

• All prices displayed on the website are final and inclusive of applicable taxes unless stated otherwise.
• We reserve the right to update or modify product prices without prior notice.
• Payments are accepted through secure online payment gateways available on our website.

4. Orders & Order Confirmation

• Once you place an order, a confirmation message or email will be sent to you.
• In rare cases, if an item is unavailable or cannot be processed, we reserve the right to cancel the order and issue a refund.
• Orders once placed cannot be modified by the customer.

5. Shipping & Delivery

• Delivery time depends on product availability and your location.
• We try to deliver all orders within the estimated timeframe shown at checkout.
• Delays caused due to courier partners, weather conditions, or unforeseen issues are beyond our control.
• Any damaged product must be reported within 24–48 hours of delivery with photos/video proof.

6. Return, Replacement & Refund Policy

• Returns/replacements are accepted only for damaged, defective, or incorrect products delivered.
• We do not accept returns for reasons such as "change of mind" or "no longer needed".
• An unboxing video and proof must be provided for damage claims.
• Refunds are processed only after verification and approval.

7. Cancellation Policy

• Orders can be canceled within 2–4 hours of placing the order, provided they have not been shipped.
• Once shipped, cancellations are not allowed.

8. Warranty

• Some products may include manufacturing warranty.
• Warranty does not cover misuse, mishandling, accidental damage, or natural wear and tear.

9. Intellectual Property

All content on this website, including images, text, logos, and designs, is the property of Genuine Quality Store. No one is allowed to copy or redistribute any content without written permission.

10. Privacy Policy

We value your privacy. Any personal information collected during purchase is used only for order processing, communication, and improving customer experience. We do not share your information with anyone except trusted logistics and payment partners.

11. Limitation of Liability

Genuine Quality Store is not responsible for any direct, indirect, or accidental damages caused by the use of our website or products. All purchases are made at the customer’s own responsibility.

12. Changes to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the website after updates signifies your acceptance of the new terms.

13. Contact Information

If you have any questions about these Terms & Conditions, you can reach us at:

Genuine Quality Store
Email: genuinequalitystore@gmail.com
Phone: +91 74678 14278
Address: Near Moti Masjid, Islam Nagar Karula, Moradabad - 244001, Uttar Pradesh, India