Shipping Policy

At Genuine Quality Store, we aim to deliver your home décor products safely and on time. Please read our Shipping Policy to understand our delivery process.

1. Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed on Sundays or national holidays.
• During high order volume, processing may take slightly longer.

2. Shipping Time

Approximate delivery time based on location:

• Metro Cities: 4–7 business days
• Non-Metro Cities: 5–10 business days
• Remote Areas: 7–12 business days

Note: Delivery timelines may vary due to courier delays, weather, or unforeseen issues.

3. Shipping Charges

• Shipping charges (if applicable) will be displayed during checkout.
• Some products may include free shipping depending on promotions or weight.

4. Order Tracking

• After your order is shipped, you will receive a tracking ID via SMS or email.
• You can track your order using the courier partner’s website.

5. Packaging & Safety

We use high-quality, protective packaging to ensure your items arrive safely. If you receive a damaged product, please share a clear unboxing video and report it within 24–48 hours.

6. Incorrect Address / Failed Delivery

• We are not responsible for failed deliveries caused by incorrect or incomplete addresses.
• If the courier fails to deliver due to customer unavailability, the order may be returned to us.
• Re-shipping charges will apply if the order needs to be sent again.

7. Multiple Shipments

If you order multiple items, they may be shipped separately based on:

• Product availability
• Warehouse location
• Packaging limitations

You will receive tracking details for each shipment.

8. International Shipping

We currently do not offer international shipping. Deliveries are limited to addresses within India.

9. Shipping Delays

We are not responsible for delays caused by:

• Natural disasters
• Strikes
• Courier partner issues
• Government restrictions
• Festival seasons

10. Contact Us

If you have any questions about shipping, feel free to reach us:

Genuine Quality Store
Email: genuinequalitystore@gmail.com
Phone: +91 74678 14278
Address: Near Moti Masjid, Islam Nagar Karula,
Moradabad - 244001, Uttar Pradesh, India